Melissani M1 Countertop Reverse Osmosis Water Purifier — 5-Stage RO Filtration System

We bought our RO filter over three years ago and it’s been going strong and doing well. The water taste great and I really love the fact that you can get hot water straight out of it and make a cup of tea without having to heat up something on the stove in the microwave. We love it. The only downside I would say is filling and draining it with tap water. To get around that my husband put in a tubing system that goes right into the sink and drain drains automatically. And we keep a picture next to it so we can quickly refill very easily. It does take up a lot of counter space but it’s not a problem in our kitchen. Other than that, the water is fantastic and that’s the main thing.

Had mine for long while now, and let me tell you that my friend made a comment today July 2026 that my water tastes so delicious after drinking it over a year now lol that’s why I came here to comment.
The water comes out a bit slow to my liking.
However, I just stack a jug of waters in my fridge so I don’t have to wait so much because I’m always on the go.
Hopefully it lasts for a long long time. I would but it again in the future.

I have placed 2 separate orders to get replacement filters and they canceled both of my orders saying it was per my request, but I DID NOT request to cancel anything. I really need new filters for my machine because they are nearly impossible to find anywhere else, They also don’t respond at all to the emails I’ve sent regarding this issue.

I am not one to write reviews but I want people to be aware before purchasing. I was so excited for my system to arrive. It has now been months since receiving my system and the water has had a dirty taste since arriving despite all of the cleaning cycles ran. I have a friend with the same system and her water tastes amazing so I know this is a faulty machine I have gotten. I have tried calling the customer service number listed which is out of order. I have emailed a dozen times looking for help and get no responses. They answered once asking for my information and it has not been a month of no more responses. I have checked in and reached out numerous times and they went thru and completed all comments left and did not respond to anything. I did a lot of research before getting a reverse osmosis system for my house hold as many do. I saw a few negative comments about customer service before purchasing and decided to give them the benefit of the doubt. Please be aware before buying. I wish I had listened to the comments.

Writing a new review as my last one was deleted, along with the rest of similar reviews stating that they had issues and can’t get in touch with customer service. I got my system a month ago and after many cleanings the water tastes like a hardware store smells. Very unpleasant. I have sent multiple emails to customer service and they only responded once saying to re run the cleaning cycle which I replied saying I have done many times. I have tried calling the phone number listed for customer service and the line has been “disconnected “ I saw bad reviews before purchasing of having issues and not being able to get ahold of anyone, but I bought it any way because a friend of mine received one that did in fact work correctly and it is amazing. Just want to post this again so people are aware of what’s going on as they have deleted all negative reviews. This is an expensive filtration system and if you are lucky enough to get one that works properly it’s worth it but it is very concerning to get a daily product and not be able to get in touch with anyone to get the issue resolved. Wanting clean drinking water after spending a few hundred dollars on a system is not much to ask for…